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Alhambra duo win customer excellence awards

A local shopping centre in Barnsley is celebrating winning two Superstar Awards in the Revo Achieving Customer Excellence (ACE) Awards.

Dave Hague, Customer Care Officer, and Greg Lindley, Cleaning Supervisor, from the Alhambra Shopping Centre, were two of only nine people who won the prestigious retail award from more than 400 participants.

The Revo ACE Awards, part of the Shopping Centre Management Conference, was held in Brighton last month  and recognises outstanding customer experience in retail outlets.

The entries included security personnel, cleaning operatives and other facility managers, who were each visited by a mystery shopper to evaluate their customer service skills.

A shortlist of 50 finalists were put through a second secret shopper challenge and reviewed by an ACE judging panel. Nine of those stood out from the crowd, landing the industry renowned Superstar Award.

Dave Hague, 53, of Brinckman Street, Barnsley said: “It feels amazing to have won an ACE Superstar Award and I think the fact the Alhambra won two of nine shows just how committed we all are to customer service. We work hard to ensure customers get an enjoyable shopping experience and it’s great to be recognised for this.”

Greg Lindley, 24, from Worsbrough Dale, added: “I am delighted the Alhambra has won two of the nine ACE Superstar Awards and I want to thank the management team for giving me the opportunity to win such a prestigious award.”

For more information about the Alhambra Shopping Centre visit: www.alhambracentre.co.uk

  • Picture shows Dave and Greg with their awards

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